ByteHarborSolutions

LEGAL FRAMEWORK

COMPLIANCE
DOCUMENTATION

PRIVACY POLICY COOKIES POLICY REFUND POLICY TERMS OF SERVICE

PRIVACY POLICY

Last updated: January 2026

1. DATA CONTROLLER

ByteHarborSolutions, with registered office at Østerbrogade 85, 2100 København Ø, Danmark, is the data controller responsible for the processing of personal data collected through this website and the provision of IT services. For all data protection inquiries, contact us at [email protected] or +45 50 18 63 92.

2. CATEGORIES OF DATA COLLECTED

We collect and process the following categories of personal data:

  • Identity Data: Full name, company name, job title.
  • Contact Data: Email address, phone number, postal address.
  • Technical Data: IP address, browser type and version, operating system, device identifiers.
  • Usage Data: Pages visited, session duration, click patterns, referral source.
  • Communication Data: Content of messages sent via contact forms, email correspondence.

3. PURPOSE & LEGAL BASIS

Personal data is processed on the following legal bases under Article 6(1) GDPR:

  • Contract Performance (Art. 6(1)(b)): To deliver requested IT services, manage client relationships, and fulfill contractual obligations.
  • Legitimate Interest (Art. 6(1)(f)): To improve service quality, conduct analytics, prevent fraud, and ensure network security.
  • Consent (Art. 6(1)(a)): For non-essential cookies and marketing communications, where explicit consent has been obtained.
  • Legal Obligation (Art. 6(1)(c)): To comply with Danish tax, accounting, and regulatory requirements.

4. DATA RETENTION

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Client data is retained for the duration of the service relationship plus 5 years in accordance with Danish bookkeeping legislation. Contact form submissions are retained for 24 months. Technical logs are retained for 12 months.

5. DATA SHARING & TRANSFERS

We may share personal data with:

  • Sub-processors engaged in service delivery (cloud infrastructure providers, monitoring tools), all bound by Data Processing Agreements.
  • Legal and regulatory authorities when required by applicable law.
  • Professional advisors (legal, accounting, insurance) under duty of confidentiality.

Transfers outside the EEA are conducted only with adequate safeguards under Chapter V GDPR, including Standard Contractual Clauses (SCCs) approved by the European Commission.

6. YOUR RIGHTS UNDER GDPR

Under the General Data Protection Regulation, you have the right to:

  • Access (Art. 15): Request a copy of your personal data.
  • Rectification (Art. 16): Request correction of inaccurate data.
  • Erasure (Art. 17): Request deletion of your data ("right to be forgotten").
  • Restriction (Art. 18): Request limitation of processing.
  • Portability (Art. 20): Receive your data in a structured, machine-readable format.
  • Objection (Art. 21): Object to processing based on legitimate interest.
  • Withdraw Consent (Art. 7(3)): Withdraw consent at any time without affecting prior lawful processing.

To exercise these rights, contact [email protected]. You may also lodge a complaint with Datatilsynet (Danish Data Protection Agency) at datatilsynet.dk.

7. SECURITY MEASURES

ByteHarborSolutions implements appropriate technical and organizational measures under Art. 32 GDPR, including encryption in transit (TLS 1.3), access controls, regular security audits, and employee data protection training. All infrastructure is hosted within the European Economic Area.

COOKIES POLICY

Last updated: January 2026

1. WHAT ARE COOKIES

Cookies are small text files stored on your device when you visit a website. They enable the website to remember your actions and preferences over a period of time. ByteHarborSolutions, operating from Østerbrogade 85, 2100 København Ø, Danmark, uses cookies in compliance with the EU ePrivacy Directive and the General Data Protection Regulation (GDPR).

2. TYPES OF COOKIES WE USE

  • Strictly Necessary Cookies: Essential for the website to function. These include session identifiers and cookie consent preferences (localStorage). No consent is required for these cookies.
  • Functional Cookies: Remember your preferences such as language settings and form auto-fill data. These improve user experience but are not essential.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data. We use privacy-focused analytics that do not track individual users across websites.

3. LEGAL BASIS

Strictly necessary cookies are deployed under Art. 6(1)(f) GDPR (legitimate interest). All other cookies require your explicit prior consent under Art. 6(1)(a) GDPR, collected via our on-site cookie banner. You may withdraw consent at any time by clearing your browser cookies and refreshing the page.

4. MANAGING COOKIES

You can control and manage cookies through your browser settings. Below are links to cookie management for common browsers:

  • Google Chrome: Settings → Privacy and Security → Cookies
  • Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Microsoft Edge: Settings → Cookies and Site Permissions

Note: Disabling strictly necessary cookies may impair website functionality.

5. THIRD-PARTY COOKIES

Our website may embed third-party content (such as Google Maps) which may set their own cookies. We have no control over these cookies. Please refer to Google's Privacy Policy for details on how Google processes data collected through Maps embeds.

REFUND POLICY

Last updated: January 2026

1. SCOPE

This Refund Policy applies to all IT services provided by ByteHarborSolutions from our office at Østerbrogade 85, 2100 København Ø, Danmark. By engaging our services, you acknowledge and agree to the terms outlined below.

2. MILESTONE-BASED PAYMENTS

All service engagements are structured around defined milestones. Payments are due upon commencement of each milestone phase. Once a milestone has been completed and delivered, the associated payment becomes non-refundable as the work has been executed.

3. CANCELLATION BEFORE COMMENCEMENT

If you cancel a service engagement before any work has commenced, you are entitled to a full refund of any prepaid amounts, less a 10% administrative fee to cover project initiation and resource allocation costs. Cancellation must be submitted in writing to [email protected].

4. CANCELLATION DURING EXECUTION

If you cancel after work has commenced but before the current milestone is complete, you will be invoiced for work performed up to the cancellation date on a pro-rata basis. Any remaining prepaid balance for incomplete milestones will be refunded within 30 business days.

5. SERVICE DEFICIENCIES

If a delivered milestone does not meet the agreed-upon specifications documented in the Statement of Work, ByteHarborSolutions will perform corrective work at no additional cost within a reasonable remediation period. If remediation is not possible, a partial or full refund for the deficient milestone may be issued at our discretion.

6. REFUND PROCESSING

Approved refunds will be processed within 30 business days to the original payment method. For payments made via our online payment system, refunds will be returned through the same channel. Contact [email protected] or +45 50 18 63 92 for refund inquiries.

7. CONSUMER RIGHTS

If you are a consumer within the European Union, you have the right to withdraw from a distance contract within 14 days of conclusion without giving any reason, in accordance with the Danish Consumer Contracts Act (Forbrugeraftaleloven). However, if performance of the service has begun with your prior consent before the end of the withdrawal period, you lose the right to withdraw and are obligated to pay for services rendered.

TERMS OF SERVICE

Last updated: January 2026

1. ACCEPTANCE OF TERMS

By accessing the website of ByteHarborSolutions (Østerbrogade 85, 2100 København Ø, Danmark) or engaging our IT services, you agree to be bound by these Terms of Service. If you do not agree with any provision, you must cease use of our website and services immediately.

2. SERVICES

ByteHarborSolutions provides enterprise IT services including but not limited to: network infrastructure management, cybersecurity operations, cloud migration, system monitoring, disaster recovery planning, IT helpdesk outsourcing, data center optimization, endpoint management, and unified communications setup. Service scope, deliverables, and timelines are defined in individual Statements of Work (SOW) or service agreements.

3. CLIENT OBLIGATIONS

  • Provide timely access to systems, credentials, and documentation necessary for service delivery.
  • Designate a primary contact for project communications and decision-making.
  • Review and approve deliverables within agreed timeframes.
  • Maintain current backups of critical data independent of our services.
  • Ensure all provided credentials and access are authorized and legally obtained.

4. PAYMENT TERMS

Invoices are issued according to the milestone schedule defined in the applicable SOW. Payment is due within 14 days of invoice date. Late payments incur a statutory interest charge in accordance with the Danish Interest Act (Renteloven). All prices are exclusive of 25% Danish VAT unless explicitly stated otherwise. Online payments processed through our payment portal are subject to the additional terms of our payment processor.

5. INTELLECTUAL PROPERTY

Upon full payment, all custom deliverables produced specifically for the client under the SOW are transferred to the client. ByteHarborSolutions retains ownership of pre-existing tools, frameworks, methodologies, and generic templates used in service delivery. We grant clients a perpetual, non-exclusive license to use such tools as integrated within delivered solutions.

6. CONFIDENTIALITY

Both parties agree to maintain the confidentiality of all proprietary and sensitive information disclosed during the engagement. This obligation survives termination of the service relationship for a period of 3 years. Exceptions apply to information that is publicly available, independently developed, or required to be disclosed by law or regulatory authority.

7. LIMITATION OF LIABILITY

To the maximum extent permitted by Danish law, ByteHarborSolutions' total aggregate liability under any service agreement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunity. Nothing in these terms excludes liability for gross negligence, willful misconduct, or death/personal injury.

8. FORCE MAJEURE

Neither party shall be liable for delays or failures in performance resulting from events beyond reasonable control, including but not limited to: natural disasters, pandemics, government actions, cyberattacks, power outages, or telecommunications failures. The affected party must notify the other party promptly and use reasonable efforts to mitigate the impact.

9. GOVERNING LAW & DISPUTES

These Terms of Service are governed by Danish law. Any disputes arising from or in connection with our services shall first be attempted resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the Copenhagen City Court (Københavns Byret) as the court of first instance. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr.

10. AMENDMENTS

ByteHarborSolutions reserves the right to modify these Terms of Service at any time. Material changes will be communicated via email to active clients at least 30 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the revised terms.

11. CONTACT

For questions regarding these Terms of Service, contact ByteHarborSolutions at:

ByteHarborSolutions
Østerbrogade 85
2100 København Ø, Danmark
Email: [email protected]
Phone: +45 50 18 63 92